FREQUENTLY ASKED QUESTIONS

CAN I MAKE MODIFICATIONS TO MY ORDER AFTER ITS BEEN PLACED?

Once an order has been confirmed, it can't be modified or adjusted.

I USED THE INCORRECT ADDRESS. HOW CAN I UPDATE IT?

Address updates can be requested, but are not guaranteed. Please review your information before you checkout.

HOW CAN I CANCEL MY ORDER?

Reach out to Customer Support with your order number and email address to submit a cancellation request. If your order was placed during peak periods or over the weekend, cancellations may not be possible. Cancellations are not guaranteed. The abuse of cancellations that are deemed as unusual activity will be suspended from future cancellations. For more information, please review our terms of use.

HOW DO I START A RETURN?

You have up to 10 days upon delivery to return items purchased on boldfactory.pt, as long as they are in good condition and with all the tags included.

It is important to note that, although the brand offers this option, it is not responsible for the cost of returning the piece.

The brand consistently aims to provide exceptional customer service, prioritizing transparency and integrity within its business interactions.

HOW DO I KNOW MY ORDER IS CONFIRMED?

Every order is subject to review. The order is confirmed once you receive a shipping confirmation email. Please check your spam inbox.

WHEN WILL I RECEIVE MY ORDER?

Orders are processed Monday – Friday and shipped within 3-7 business days. Excluding the weekend and major holidays.

WHY WAS MY ORDER CANCELED?

If your order was canceled, we advise you to contact your financial institution to ensure your information is up to date. Cancellations are also be affected by limited stock availability.

WHAT PAYMENT METHODS DO YOU TAKE?

Boldfactoy.pt accepts all major credit cards including: Visa, MasterCard and PayPal. Payments made via PayPal must be purchased by a verified account with a confirmed shipping address.

Other payment methods will vary per region: MB Way, Apple Pay, Google Pay, etc.

HOW DO I KNOW IF AN ITEM WILL FIT?

In order to identify the best fit, please visit our size guide. Additional fit details with measurements are found on the product page specific to the item.

Measurements are displayed in centimeters, unless otherwise noted. For assistance, please contact.

HOW DO I FIND OUT WHEN NEW STYLES ARE RELEASED?

Subscribe to our Newsletter or follow us on INSTAGRAM for early release information.

WHEN CAN I EXPECT A RESPONSE FROM CUSTOMER SUPPORT?

Our Team will respond within 24-72 hours. Excluding weekends and major holidays.

MY PACKAGE IS BEING RETURNED TO SENDER. WHAT ARE THE NEXT STEPS?

Once your order has been returned to our warehouse, it will be fully refunded upon delivery. We do not re-ship orders.

I PLACED MULTIPLE ORDERS, CAN I COMBINE THEM?

Once your order is placed, we are unable to combine shipments on multiple orders.

I RECEIVED A DAMAGED PRODUCT, WHAT SHOULD I DO?

Please contact boldfactory23@gmail.com within 24-48 hours of delivery. We ask you to provide detailed images of the product(s) in question along with the packing/invoice slip.

IF AN ITEM IS SOLD OUT, WHEN WILL IT BE AVAILABLE AGAIN?

Boldfactory.pt displays real time-inventory. Unfortunately an item is no longer available if you don't see it on our website. Please note some items will allow you to sign up for back in stock notifications in product details.

MY ORDER IS A GIFT, DO YOU INCLUDE THE PRICE IN THE PACKAGE?

We do not include prices on our packing slips.

DO YOU OFFER GIFT RECEIPTS OR GIFT CARDS?

We do not offer gift receipts or gift cards.

I RECEIVED AN ITEM FROM BOLDFACTORY.PT AS A GIFT. CAN I RETURN IT OR EXCHANGE IT?

We do not offer exchanges. You will have to contact the purchaser to return the product and purchase the updated item we have in stock.

CAN I GET SOME FREE STICKERS?

Stickers are provided in online orders, but are not guaranteed as they are provided based on availability.